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Toimitus- ja sopimusehdot

Visio ja arvot

Laatu

Asiakastarinat

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Toimitus- ja sopimusehdot

Laatuasiat ja -sertifikaatit

Kehitämme jatkuvasti toimintaamme. Kehitystyötä niin yrityksen sisällä kuin asiakkaiden palvelussa ohjaa sertifioitu toimintajärjestelmä. Se täyttää kansainvälisten standardien vaatimukset toiminnan laadussa.

Sertifioitu toimintajärjestelmämme täyttää kansainvälisen ISO 9001 -laatujärjestelmän vaatimukset. Standardin tärkeimmät kohdat ovat toiminnan laadunhallinta, johdon vastuu, resurssien hallinta, tuotteen/palvelun toteuttaminen, mittaaminen, analysointi ja jatkuva parantaminen.

Konesali- ja infrapalveluissamme noudatamme tietoturvastandardi ISO/IEC 27001:2013 vaatimuksia. Standardi pohjautuu kolmeen pääkohtaan: luottamuksellisuus, eheys ja saatavuus.

Kaisanetin palvelunlaaturaportit

Kaisanetin asiakas- ja neuvontapalveluiden palvelunlaaturaportit yleisestä palvelutasosta viimeisen vuoden ajalta löydät alta pdf-muodossa.

2022:
Palvelunlaaturaportti 1.1.-31.3.2022

2021:
Palvelunlaaturaportti 1.10.-31.12.2021
Palvelunlaaturaportti 1.7.-30.9.2021
Palvelunlaaturaportti 1.4.-30.6.2021
Palvelunlaaturaportti 1.1.-31.3.2021

2020:
Palvelunlaaturaportti 1.10.-31.12.2020
Palvelunlaaturaportti 1.7.-30.9.2020
Palvelunlaaturaportti 1.4.-30.6.2020
Palvelunlaaturaportti 1.1.-31.3.2020

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